Useful information

General conditions
and anything else you should know

Do you have any other questions?
Please do not hesitate to contact us – we are always here for you!

We are at your disposal from 8.00 to 21.30, by telephone: +39 0473 616008 or e-mail: info@zentral.it

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Our bank details

Hotel Zentral – Raiffeisenkasse Prad-Taufers
IBAN IT66F 08183 58720 000300001708
SWIFT BIC: RZSBIT21027

Payment

We accept cash, MasterCard, Visa and EC card (Diners Club and American Express card are not accepted).

Arrival/Departure

The room will be ready in the early afternoon about 2.30 p.m. On the departue day the room should be left at 10 a.m. If you arrive later than 6 p.m. please advise us.

Allergies

Please ask for allergy-related food already at the moment of the reservation. Our kitchen is equipped for that. We also offer anti-allergy beddings.

Deductions & Surcharges

Generally, the reservation is possible with breakfast and half-board.

If you book with breakfast, the dinner can be booked on site for Euro 27,00/menu per person. In case of special banquets like Christmas etc. the menu price can increase. Please ask for our offer.

Upon timely cancellation of the dinner Euro 13,00/person paying full price are deducted. The cancellation should take place at least the day before at dinner.

Pets/Dogs

Pets are only allowed upon prior notice and agreement as they are allowed just in some of the rooms. Pets have no access to the dining room and the wellness area. We charge Euro 12,00/day/dog/day/pet (without food). Please bring your own rug or basket.

Booking & Cancellation conditions

A booking is only binding with a written confirmation and an advance payment or a credit card guarantee. The advance payment can be made online. We will be glad to confirm you a room category but not the room number or the floor.

Cancellation conditions for direct bookings: Up to 2 months prior the agreed date of arrival the guest may cancel (in written form) the contract without financial consequences. Up to 21 day prior the agreed date of arrival the guest shall be obliged to pay 25% of the total amount. For cancellations less than 21 days prior the agreed date of arrival and in case of no-show the guest shall be obliged to pay 70% of the total amount. In the event of a premature departure the guest shall be obligated to pay the price for the actual stay and 70% of the price for the remaining unused services.

If you have booked via an agency or a portal, there shall apply the cancellation conditions described there.

Trip cancellation insurance

Sometimes, something may happen before your journey. However, with our travel cancellation insurance you are protected from financial loss. If you are not able to to set forth your holiday for health reasons, or if you must early break off, a cancellation fee can be charged. In order to protect you from such expenses, we recommend you our trip cancellation insurance.